Serena Shi
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Marketing Analytics

Data-Driven Strategy

Marketing Analytics

Case studies, data visualizations, and performance analysis — turning behavioral data into strategic marketing decisions.

Case Study · GA4 · Funnel Analysis · 2025

Conversion Funnel Analysis: MEin3D Website Audit

As part of my graduate capstone project with MEin3D, I conducted a comprehensive conversion funnel analysis to identify where potential customers were dropping off before completing appointment bookings.

MEin3D Conversion Funnel — Illustrative Example

Landing Page 1,000 visitors (100%)
Services Page 640 visitors (64%)
Pricing Page 380 visitors (38%)
Contact Form 190 visitors (19%)
Submission ✓ 52 visitors (5.2%)

* Illustrative data for educational purposes. Real client data kept confidential.

Key Drop-Off Points

36%
Drop: Landing → Services
41%
Drop: Services → Pricing
50%
Drop: Pricing → Form
73%
Drop: Form → Submit
"The biggest opportunity: recapture users who reached Pricing but didn't convert — with the right message at the right moment."

AI Email Personalization — Projected Lift by Segment

Estimated % Lift in Form Submissions

Re-engagement (Bounced Users) +31%
+31%
Personal Memorial +24%
+24%
Gift Buyers +18%
+18%
Corporate Events +15%
+15%
A/B Testing

Methodology · Email Analytics

A/B Testing Framework: Email Subject Lines

A/B testing is central to my email optimization approach. Below is the testing framework applied across campaigns at Miraco Beauty and Suntisfy.

Test Variant A Variant B Winner
Personalized Name vs. Generic 18.2% 24.7% B ✓
Urgency CTA vs. Soft CTA 21.4% 19.2% A ✓
Emoji in Subject vs. None 19.8% 22.3% B ✓
Short Subject (<40 chr) vs. Long 24.1% 20.8% A ✓
Benefit-Led vs. Product-Led 17.6% 23.4% B ✓
Social Performance

Analytics · Instagram · TikTok

Social Media Engagement Growth — Miraco Beauty

Monthly Engagement Rate (%)

— Instagram – – TikTok
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec

* Illustrative data. Actual brand performance data kept confidential.

Tools & Methods
Analytics Platforms
Google Analytics 4 · BigQuery · Meta Business Suite · TikTok Analytics
Programming & Visualization
R · ggplot2 · Tableau · Quarto
Email Analytics
Open Rate · CTR · A/B Testing · Segmentation · Revenue Attribution
Analysis Methods
Funnel Analysis · Cohort Analysis · Regression · A/B Testing · Attribution Modeling
 

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