Serena Shi
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Digital Marketing Projects

Portfolio

Digital Marketing

Creative strategy, content production, brand development, and growth marketing — across beauty, tech, and consumer brands.

MEin3D · Miraco Beauty · Suntisfy · Popfun · 小红书 Creator

Capstone Project · 2025–Present

From Clicks to Conversions:
AI-Powered Email Personalization for MEin3D

MEin3D is a 3D scanning and printing studio that turns real people into custom figurines — capturing memories, milestones, and moments. As Digital Marketing & Analytics Lead on this university-sponsored capstone, I was brought in to diagnose a critical problem: high traffic but low form submissions.

The Challenge

Users were arriving at the site but dropping off before completing appointment requests. The company needed to understand why — and build a scalable strategy to fix it.

My Approach

  • Conducted full funnel analysis in GA4 to identify exact drop-off points
  • Built foundational analytics infrastructure — GA4 setup, event tracking, conversion goals
  • Designed AI-powered email personalization strategy using behavioral segmentation
  • Recommended A/B testing framework for subject lines, CTAs, and send-time optimization
  • Aligned digital strategy with in-person events at Ontario Mills & LA Comic Con (10,000+ attendees)
"The goal wasn't just more emails — it was the right message to the right person at the exact moment they were ready to say yes."

Key Deliverables

GA4
Analytics Infrastructure Built
10K+
Event Attendees Tracked
AI
Personalization Framework
GA4 Funnel Analysis AI Email Personalization BigQuery Conversion Optimization Event Marketing

Project Details

Client

MEin3D — 3D Scanning Studio

Role

Digital Marketing & Analytics Lead

Timeline

2025 – Present (Graduate Capstone)

Focus Areas

Analytics · Email · Conversion

Industry

3D Tech / Consumer Experiences

Project Two

Ongoing · 2021–Present

Full-Funnel Digital Strategy
for Miraco Beauty

Miraco Beauty is an indie, non-toxic skincare brand operated by women of color, based in Los Angeles — blending ocean-sourced ingredients with dermatologist-backed science. I joined as Digital Marketing Specialist in the brand's early growth stage and have since touched nearly every channel in their marketing stack.

Content Production

Led filming and editing of branded social media assets — skincare tutorials, product launch reveals, and lifestyle content — tailored for both Instagram Reels and TikTok formats. Maintained a consistent visual identity across platforms aligned with the brand's clean, ocean-inspired aesthetic.

Social Media Strategy

Managed Instagram and TikTok strategy end-to-end — content calendar planning, community engagement, hashtag strategy, and posting cadence. Aligned social promotions with product launches and seasonal campaigns for cross-channel coherence.

Influencer & Brand Partnerships

Executed end-to-end influencer campaigns — from identifying aligned creators and managing outreach, to drafting briefs, coordinating product sends, and monitoring performance. Expanded brand visibility and customer acquisition through authentic partnership storytelling.

SEO & Website Optimization

Coordinated with an external SEO agency on on-page optimization, blog content strategy, keyword implementation, and UX improvements. Oversaw content updates and ensured the website aligned with both brand voice and search intent.

Email Marketing

Supported email campaign development tied to product launches, seasonal promotions, and cross-channel traffic drivers. Contributed to paid social strategy and overall campaign optimization.

Instagram TikTok Video Production Influencer Marketing Blog SEO On-Page SEO Email Marketing Paid Social Content Calendar

Project Details

Client

Miraco Beauty — Indie Skincare

Role

Digital Marketing Specialist

Timeline

2021 – Present

Channels

Social · SEO · Email · Influencer · Video

Industry

Beauty / Skincare (DTC)

Project Three

2021–2022

Social Media & Email at Suntisfy Inc (Popfun)

As Social Media & Email Marketing Coordinator at Popfun (by Suntisfy), I built and executed campaigns that connected product moments to audience action — through email and daily social media management.

  • Wrote and built promotional email campaigns for product launches and seasonal sales, contributing to consistent revenue lift
  • Conducted A/B testing on subject lines and email copy, optimizing for open rate and click-through performance
  • Managed daily Instagram content publishing and community engagement
  • Aligned social promotions with email campaigns to drive coordinated cross-channel traffic
Email Marketing A/B Testing Instagram Copywriting Cross-Channel
Content Creator

Personal · Ongoing

Xiaohongshu (RED) Content Creator

Outside of client work, I create lifestyle and beauty content on 小红书 (Xiaohongshu / RED) — China's leading social commerce and lifestyle platform with over 300 million users.

This gives me firsthand understanding of cross-cultural content strategy, Chinese consumer behavior, and platform-native formats — a rare and valuable lens for brands looking to expand into Chinese-speaking markets or connect with diaspora audiences.

Visit My RED Profile →
 

© 2025 Serena Shi · Built with Quarto